Terms and Conditions

Terms & Conditions for Website and Alvernex Industries’ Services

These Terms & Conditions (“T&Cs”) apply to all websites (“Sites”) operated by or for and on behalf of Alvernex Industries Pte Ltd and its related companies (collectively, “ALX” or “we”).

Our provision and your use of ALX Services are subject to and governed by these T&Cs.

1. Acceptance of Terms

Please read these T&Cs carefully. By accessing any of the Sites and/or by using ALX Services, you are deemed to have agreed to and accepted these T&Cs. If you do not agree to these T&Cs, please do not access the Sites nor use ALX Services.

ALX reserves the right to modify these T&Cs at any time at our sole discretion by posting the updated T&Cs on the Sites and ALX Services or by sending registered Customers an email notice of the changes. All changes will take effect when published on the Sites or ALX Services or when notified to you. If any change is unacceptable to you, you shall cease accessing or using the Sites and ALX Services immediately. If you do not cease accessing or using the Sites and ALX Services, your continued access to or use of the Sites and ALX Services following any modification in these T&Cs will constitute your conclusive acceptance of the T&Cs as modified.

2. Use of ALX Services

To purchase products and/or use services through ALX Services, we may require that you first register an account with ALX (“ALX Account”).

Registration must only be done by individuals who are at least 18 years of age; and are not barred from using ALX Services under any applicable laws. By using ALX Services, you represent and warrant that you are at least 18 years old.

To register for an account, we may request for and you must provide certain personal details to us, including a valid mobile number and a unique email address. You will also be asked to choose and provide a password upon registration to secure your account. You represent and warrant that all details provided by you are true, accurate, current, and complete.

You are responsible for: (i) maintaining the security and confidentiality of your ALX Account and your account password; (ii) restricting access to your ALX Account to only yourself and not allowing any third party to access your account; (iii) any purchases and activities that are submitted under your ALX Account whether or not such purchases and activities are undertaken with your knowledge or authority; (iv) ensuring that all details provided during registration or any other time are correct and complete. Upon successful registration, you can update your particulars in the ‘My Account’ page.

You agree to immediately notify ALX if you are aware or have reason to suspect any unauthorised use of your password or ALX Account or any other breach of security by contacting us at https://www.alvernex.com/contact-us/.

We reserve the right to refuse, suspend or terminate the registration of any individual or corporate member and/or the use of any ALX Services at any time in our sole discretion for any reason, including and not limited to the following:

    1. accounts of Customers that we suspect have been compromised or used in breach of these T&Cs; or
    2. any abuse or misuse of ALX Services, including the registration of multiple accounts by a single customer.

You acknowledge and agree that ALX may, to the extent permitted by applicable laws, access, preserve, and/or disclose your account information, all communications to and from you and all information relating to your use of ALX Services as and when we consider necessary for any reason, including (i) identifying or resolving technical problems with your account; (ii) responding to your requests; (iii) verifying any suspected irregular transaction; (iv) if ALX is required to do so by law or legal process; or (v) if ALX determines, in its sole discretion, that such action is necessary to protect the rights of ALX, third parties, and other users of ALX Services.

You agree to comply with all instructions and guidelines that we may publish or issue with respect to and in order to access and use ALX Services.

3. Data Policy

We collect personal data such as your name, contact information (e.g. mobile number and email address) and other information that may identify you or is personal to you, when you register an account, use ALX Services or enter into transactions with us (or express interest in doing so). Personal data which you provide to us is subject to our Privacy Policy (available at https://www.alvernex.com/policy/ ), which is incorporated by reference into these T&Cs. You consent to our Privacy Policy and our collection, use, and disclosure of your personal data in accordance with our Privacy Policy.

4. Intellectual Property

You acknowledge that any and all content associated with or published on the Sites and/or ALX Services that we may make available to you (including domain names, information, data, software, photographs, graphics, typefaces, music, sounds, videos, podcasts and other material) (collectively, “Content”) and all proprietary and intellectual property rights associated therewith, whether registered or not, are protected by law and are owned by or licensed to us.

You may not modify, reproduce, copy or distribute any of our Content for commercial purposes without our prior written consent. Nothing in this T&Cs shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Content without our prior written consent.

5. Restrictions on use of the Sites & ALX Services

You will access and use the Sites and ALX Services only for non-commercial purposes. You will access and use the Sites and ALX Services in accordance with all applicable laws and regulations and these T&Cs. You acknowledge and agree that ALX may at any time, in its sole discretion and without notice, reason or any obligation to you, temporarily or permanently, change, suspend or discontinue any Sites or ALX Services, any of its Content, and/or access to part or all of it. You further agree that you will not use the Sites and/or ALX Services for or in connection with any of the following:

    1. disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
    2. transmit material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
    3. gain unauthorised access to other computer systems;
    4. interfere with any other person’s access of use of the Sites and/or ALX Services;
    5. interfere or disrupt networks or web sites connected to the Sites and/or ALX Services;
    6. directly or indirectly access, store, upload, distribute or transmit any viruses, Trojan horses, worms, software bombs or any other malware, any malicious communications or anything offensive, defamatory, infringing of the rights of others or unlawful, or allow any other person to do so;
    7. make, transmit or store electronic copies of our Content without the prior written consent of ALX;
    8. resell or make commercial use of the Sites, ALX Services or any Content therein;
    9. modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content;
    10. collect or use any product listings or descriptions;
    11. use any data mining, robots, or similar data gathering and extraction methods on the Sites and/or ALX Services;
    12. other than for your use of the Sites and ALX Services as expressly permitted in these T&Cs, access or attempt to access any systems or servers on which the Sites or ALX Services are hosted, or modify or alter the Sites or ALX Services in any way;
    13. forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any Content or other information transmitted from, to or via the Sites and/or ALX Services;
    14. use, frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including the images found on the Sites and/or ALX Services, the content of any text or the layout/design of any page or form contained on a page) without ALX’s express written consent; or
    15. use any meta tags or any other “hidden text” utilizing a ALX name, trademark, or product name without ALX’s express written consent.

In the event of any non-compliance with these T&Cs, including any unauthorised use of the Sites and/or ALX Services, we may without prejudice to other rights and remedies, immediately without notice, terminate, suspend, or restrict your access to part or all of the Sites and/or ALX Services.

6. Availability of the Sites, ALX Services & ALX Products

Whilst we endeavour to make access to the Sites and ALX Services available, we do not guarantee any availability or service level with respect to the Sites and/or ALX Services. The Sites and ALX Services may with or without prior notice be unavailable, including when undergoing scheduled or unscheduled repairs, maintenance, or the introduction of new services. ALX disclaims any and all liability for any unavailability, delay, malfunction, suspension or interruption of the Sites and/or ALX Services, including inaccessibility due to network problems.

With respect to orders submitted for services and products through the Sites and/or ALX Services, if a service or product becomes unavailable for whatever reason, ALX reserves the right to remove the unavailable service or product and to process the other services and products that are available.

Apart from refunding any advance fees collected in respect of any unavailable service or product, ALX shall not be liable to you or any other person for any loss, damage, or inconvenience suffered in respect of any unavailable service or product or any inability to fulfil any order.

7. Pricing & Product Information

Whilst we endeavour to do so, we provide no guarantee that the pricing, product description and/or promotional information provided through or on the Sites and/or ALX Services will be accurate, current, updated, or complete. Without limiting the generality of the foregoing, you acknowledge and agree that:

    1. product pictures and information on the Sites and/or ALX Services (if any) are provided for illustrative purposes only, and may not be an exact match or representative of the product and services provided; and
    2. the prices and pricing information on the Sites and/or ALX Services may change and differ from time to time.

In the event of any price difference or error, caused by any reason including price changes, changes in regulatory funding policies, promotions, mislabelling, and/or mispricing, we reserve the right to adjust the prices and to issue further bills to you for payment, notwithstanding that a final bill or online bill has been presented to you, or if payment has already been collected from you.

Unless otherwise stated, all prices listed are in Singapore dollars.

8. Order Confirmation

It is your responsibility to review the details (including product selected, pricing, funding and applicable fees etc.) carefully before submitting an order. When you place an order, you agree to all amounts, service fees and other additional charges (if any) and the final ‘Total’ amount which is displayed at the checkout page. You will be deemed to be aware of, and you accept responsibility to pay all amounts incurred under your ALX Account. All such amounts incurred are due immediately upon your submission of an order and are non-refundable.

Except for changes in schedule and/or contact details, ALX reserves the right to reject any changes to an order once the order is processed. Changes in schedule and/or contact details, if permitted by ALX, may be subject to payment of an administrative fee.

Customers may request for changes of schedule and/or contact details at https://www.alvernex.com/contact-us/.

9. Order Cancellation, Refunds & Exchange

You may be entitled to cancel, refund and/or exchange any ALX Services you have purchased, but only if provided for and in accordance with our Refund and Transfer Policy (located at https://www.alvernex.com/policy/).

10. Special Provisions for Digital & 3rd-Party Services

    1. Final Sale Items: Certain services, including but not limited to online self-paced courses and digital licenses provided by 3rd-party partners (such as the International Society of Automation – ISA), are strictly non-cancellable, non-refundable, and non-exchangeable once the booking is placed or the access key is issued.
    2. Immediate Fulfilment: By purchasing a self-paced online course, you acknowledge that access is often granted immediately or via a digital voucher. Consequently, you waive any right to a “cooling-off” period or withdrawal once the digital content has been delivered to your email or account.
    3. 3rd-Party Terms: Use of 3rd-party online platforms is also subject to the specific terms and conditions of that provider (e.g., ISA’s Learning Management System). ALX is not liable for technical issues arising from the 3rd-party’s platform but will provide reasonable administrative support to facilitate access.

11. Payment

    1. Payment Security: All payment information is transmitted through a secured payment channel. ALX utilizes HitPay as our primary payment gateway, which supports 3D Secure services including Mastercard™ Identity Check™ (SecureCode™), Verified by Visa, and SafeKey 2.0.
    2. Accepted Payment Methods: ALX accepts the following modes of payment:
      1. Credit/Debit Cards: VISA, Mastercard™, and American Express via the HitPay gateway.
      2. Digital Payments: PayNow (via HitPay QR or Corporate UEN).
      3. Bank Transfers: Direct FAST or Interbank transfers. Details for transfer will be provided on the system-generated invoice.
    3. Corporate Billing (Purchase Orders): Corporate customers may opt to pay via an official Purchase Order (PO).
      1. The submission of a PO constitutes a legally binding commitment to pay the full course fee.
      2. All POs are subject to a standard 30-day credit term from the date of invoice, unless otherwise agreed upon in writing by ALX.
      3. ALX reserves the right to request upfront payment if a PO is from a non-registered entity or for first-time corporate clients.
    4. Finality of Payment Mode: After a payment mode is selected and an order is submitted, it may not be possible to change the payment method through the website interface. Please contact ALX support via https://www.alvernex.com/contact-us/ for manual adjustments.
    5. Right to Modify: ALX reserves the right to change, add, or remove modes of payment at any time without prior notice.

 12. Warranties & Disclaimers

The Sites and ALX Services (including the respective Contents and any service or product provided therein) are provided on a “as is” and “as available” basis only. To the fullest extent permitted by law, in respect of the Sites, ALX Services and the respective Contents and any service or product therein, ALX expressly disclaims all warranties whether express, implied or arising from statute or otherwise in law, or from course of dealing or usage of trade, including but not limited to, any warranties:

    1. of merchantability, satisfactory quality, fitness for any purpose, title or non-infringement;
    2. as to the accuracy, completeness, currency or reliability;
    3. as to the applicability or suitability;
    4. as to the security, authenticity, integrity or confidentiality of any transactions and other communications made through the Sites and/or ALX services;
    5. that the Sites and/or ALX services are free of viruses, trackers, bugs, worms, time bombs, trojan horses, trap doors or other codes designed to permit unauthorised access, to disable, modify, erase, damage, steal or usurp data or otherwise harm any data or computer system; and/or
    6. that the Sites and/or ALX services will not harm any data or your computing system or devices.

No agent or representative of ALX is authorized to make any warranty or representation in respect of given as to the fitness or suitability for any purpose, merchantability or otherwise of the services or product offered and/or supplied.

No Professional Advice: The information provided, including training descriptions and simulators, is for educational purposes only. It does not serve as professional engineering or technical advice. Users are responsible for verifying the application of this information in their specific professional environments.

13. Limitation of Liability

You unreservedly acknowledge and agree that you assume all risk in connection with the access to and use of the Sites and/or ALX Services, including its Contents and any service or product. To the fullest extent permitted by law, ALX shall not be liable for any direct, indirect, consequential, punitive, loss of profits or revenue, or any other damages or loss however arising from such use of and access to the Sites and/or ALX Services, and/or your visit or use of any third-party site or app.

To the extent that ALX is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from the Sites and/or ALX Services, including its Contents and any service or product therein or any other breach of ALX’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the service or product giving rise to such liability.

You are responsible for evaluating and selecting the services and products relevant and appropriate to you. While the Sites and ALX Services may make available general information on its service and products, ALX is not providing any advisory service and it is your responsibility to assess the information and its applicability to you. All such information may also be subject to change for a variety of reasons including regulation updates and changes. ALX reserves the right to change or update such information at any time without prior notice.

14. Third-Party Sites, Apps & Contents

    1. External Content: There may be occasions where content, information, and materials of third parties (such as training partners, accreditation bodies, or software providers) are provided on or through the Sites and/or ALX Services. ALX is not responsible for the content, accuracy, or activities of any third-party site, platform, or application.
    2. Risk and Responsibility: Your access to and/or use of any third-party site, platform, or application linked from the Sites and/or ALX Services is entirely at your own risk. ALX does not endorse and is not liable for any damages or losses incurred through such third-party interactions.
    3. Third-Party Terms and Conditions: Your use of such platforms is subject to the additional terms and conditions, privacy policies, and end-user license agreements (EULA) imposed by the respective third-party providers.
    4. Incorporation by Reference: By using ALX Services, you acknowledge that you are also bound by the terms of our respective training and technology partners. It is your responsibility to review the legal terms on the official websites of these partners (including, but not limited to, platforms like the International Society of Automation (ISA) and other designated learning management systems) prior to use.

15. Promotions & Campaigns

ALX may, from time to time, run promotions/contest/campaign (collectively “promotions”). We may impose terms and conditions relevant to each such promotion, in addition to the following terms. Your participation in such promotions is subject to your acceptance and compliance with all such terms and conditions.

Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis. ALX reserves the right to modify, cancel or discontinue any promotion in its sole discretion for any reason at any time on the Sites and/or ALX Services, without any notice to you.

Where any gift or services is offered as part of a promotion, the free gift or service is offered on a “first come first serve” and “while stocks last” basis. No cash or credit will be offered in lieu of any gift or service if for any reason such gift or service is unavailable.

We may from time-to-time issue promotion codes. The use of such codes is subject to the following:

    1. a promotional code may not be used in conjunction with any other available promotional codes. ALX reserves the right to reject any order that uses two or more promotional codes;
    2. certain promotional codes are specific to selected category of products and services, and they can be applied only for the specified use according to the promotional code’s terms & conditions;
    3. before completing an order, you are responsible for ensuring that the relevant promotional code has been applied;
    4. no promotional code shall be transferable or exchangeable for cash or other goods and services;
    5. ALX reserves the rights to vary/amend the privileges or terms and conditions of any promotions without prior notice; and
    6. in the event of suspected fraud or misuse of any promotional code, or breach of its qualifying terms or the terms and conditions of the promotion, ALX reserves the right to reject or cancel the use of a promotional code. ALX also reserves the right to charge you partially or in full the value of the benefit received using your order payment method, without further notice to you.

Where you are permitted to cancel or exchange any product or service for a refund/credit and such product was originally purchased under a promotion (including use of a promotional code), you will only be refunded the amount that you originally paid for such product or service. Where the promotion had applied to the entire order, we will refund you the selling price of the returned product or service less the promotion applied to the returned product on a pro-rata basis. Further, any free promotional gifts, vouchers, coupons, rewards and promotional accessories associated with the purchase of the returned product must also be returned.

ALX reserves the right to change any terms of any promotion without prior notice and substitute any token or prize with one of a similar value. Any prizes received for participating in any promotions are strictly non-transferable and are not exchangeable for cash or credit.

ALX shall not be liable for any damage or loss, including loss of chance arising from any defect, malfunction or failure of any telephone network / lines, computer systems, servers, computer equipment, software used in connection with any promotions.

Any decision by ALX relating to promotions, use of promotional code and other vouchers, coupons, rewards or gifts is final and binding.

16. Governing Law & Jurisdiction

These T&Cs shall be construed in accordance with the laws of Singapore.

Any claim or disagreement arising out of or in connection with these T&Cs and/or use of or access to the Sites and/or ALX Services (“Dispute”) shall be submitted for mediation at the Mediation Centre of the Consumer Association of Singapore (“CASE”) in accordance with CASE’s mediation procedure in force for the time being. Either party may submit a request to mediate to CASE upon which the other party will be bound to participate in the mediation within the time period prescribed by CASE. If the Dispute cannot be resolved at mediation, such Dispute shall be referred to and finally resolved through the non-exclusive jurisdiction of the Courts of Singapore.

17. Force Majeure

We shall not be liable for any failure to perform our obligations under these T&Cs (including the performance of delivery of any service or produce) if the failure is due a Force Majeure Event. A “Force Majeure Event” shall be an event arising from causes beyond the control of ALX, including but not limited to, acts of God or public enemies, acts of civil or military authority, labour disputes, fires, riots, wars or conditions of war, embargoes, accidents, pandemics, epidemics, floods or other unusually severe weather, closing or obstruction of highways, bridges or ferries, any of which have a material, substantial and adverse effect on ALX’s ability to perform.

18. Miscellaneous

If any provision in these T&Cs is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. These T&Cs constitute the entire agreement between us in relation to the subject matter herein and supersede any and all prior or contemporaneous written or oral agreements or representations. Our failure to insist upon or enforce strict performance of any provision of these T&Cs shall not be construed as a waiver of any provision or right. Our rights and remedies under these T&Cs are cumulative and not exclusive of any other right or remedy provided by law or equity. The headings used in these T&Cs are included for convenience only and will not limit or otherwise affect the interpretation of the provisions herein. You may not transfer or assign any of your rights or obligations. We may transfer or assign or novate any of our rights and obligations.

19. Specific Training Terms & Conditions

For customers registering for any ALX programs—including but not limited to instructor-led training, classroom courses, virtual workshops, self-paced digital learning, or third-party training programs delivered in partnership with external organizations—your registration is further governed by our Training Registration & Attendance Policy. This policy includes specific regulations regarding “On-Hold” status, bank transfer deadlines, participant substitutions, minimum class size requirements, and our professional code of conduct. You acknowledge that when ALX acts as a training partner for third-party organizations, you are bound by both ALX’s policies and any supplemental terms required by the respective partner. These terms are incorporated into this agreement by reference and can be viewed in full on our Disclaimer & Our Policies page.

20. Incorporation of Additional Policies

For a view of the full list of our policies and legal notices, please view our Disclaimer & Our Policies page

Effective date: 01/05/2025
Last updated: 01/05/2025